Comprehensive Product Warranty for Your Peace of Mind
Our industry-leading warranty ensures your warehouse equipment is protected. Enjoy reliable performance with coverage designed for durability and trust—learn more about our commitment to quality.
Contact UsOur Commitment to Quality
At Pallet Storage Solutions, we stand firmly behind the quality, strength, and reliability of our pallet racks, cantilever racks, shelving systems, and warehouse storage products.
Our warranty protects your investment against defects in materials and workmanship under normal use. With proper installation and maintenance, your storage system will provide years of safe and efficient service.
Scope of Warranty
This warranty applies exclusively to the original purchaser of Pallet Storage Solutions products.
- Coverage Period – Products are warranted to be free from defects in materials and workmanship for one (1) year from the date of delivery.
- Application – Warranty coverage applies only when products are used within rated capacities, properly installed, and maintained in accordance with our guidelines.
- Workmanship Guarantee – Installation performed by Pallet Storage Solutions or its authorized contractors is covered for defects related to labor and workmanship.
- Notification Requirement – Warranty claims must be submitted in writing within 30 days of discovering the issue.
What Is Not Covered
Understand the exclusions to ensure proper use of your warranty.
Normal Wear & Tear
Items such as anchors, clips, decking, or other replaceable parts subject to routine usage.
Misuse or Overloading
Exceeding rated weight capacities or using racks outside intended applications.
Improper Installation
Any installation, relocation, or modification not performed by Pallet Storage Solutions or an authorized professional.
Negligence or Accidents
Forklift impact, collision damage, or improper handling of loads.
Environmental Conditions
Corrosion, rust, or damage caused by exposure to chemicals, flooding, seismic activity, fire, or other natural events.
Unauthorized Alterations
Modifications, welding, or repairs without prior written approval.
Third-Party Products
Accessories or components not manufactured by Pallet Storage Solutions (these may be covered by their original manufacturer).
Lack of Regular Maintenance
Failure to perform routine inspections or maintenance as recommended.
Customer Responsibilities
Ensure your warranty remains valid by following these responsibilities.
Follow Guidelines
Adhere to installation and safety guidelines provided by Pallet Storage Solutions.
Regular Inspections
Conduct regular rack inspections and maintenance to ensure optimal performance.
Replace Safety Components
Immediately replace missing safety pins, anchors, or clips to maintain safety.
Prompt Notification
Notify Pallet Storage Solutions promptly of any suspected defects.
Maintain Documentation
Keep proof of purchase and original documentation for warranty validation.
Load Distribution
Ensure loads are evenly distributed and comply with specified weight capacities.
Warranty Claim Process
Follow these steps to file a warranty claim with Pallet Storage Solutions.
Contact Us
Provide order details, proof of purchase, and a description of the defect.
Submit Documentation
Include photographs or inspection reports to support your claim.
Claim Review
Our team will verify warranty eligibility based on the provided information.
Resolution
Covered items will be repaired, replaced, or credited at our discretion.
Additional Information
Key details to understand the terms of your warranty.
Limitation of Liability
Pallet Storage Solutions’ liability is limited to repair, replacement, or refund of defective products. We are not responsible for indirect, incidental, or consequential damages, loss of business, or costs of unauthorized repairs.
Transferability
This warranty is non-transferable and applies only to the original purchaser of the products.
Governing Law
This warranty is governed by the laws of the State of Michigan, without regard to conflict of law principles.
Maintenance & Best Practices
Follow these practices to maintain your storage systems and ensure warranty compliance.
Follow Guidelines
Adhere to RMI and OSHA safety standards.
Regular Inspections
Inspect racks annually or more in busy warehouses.
Safety Accessories
Replace damaged safety pins, anchors, or clips promptly.
Professional Installation
Use professionals for installation or reconfiguration.
Protect Your Investment Today
Your warehouse deserves storage solutions backed by quality and reliability. Contact our dedicated warranty support team to learn more, start a claim, or request a custom warranty statement for your next project.
Call: (734) 621-5052 Contact Us Today